Sales Customer Care Executive

Job Description – Pre-Sales Executive

Position: Pre-Sales Executive
Industry: Real Estate
Location: Baner, Pune, Maharashtra
Employment: Full-Time | On-Site
Experience: 1–4 Year
Department: Sales / Pre-Sales
Reporting To: Business Development Manager

Role Overview

We are looking for a Pre-Sales Executive who will be the first point of contact for prospective buyers and investors.

The role involves handling customer enquiries, qualifying leads, providing project information, maintaining regular follow-ups, coordinating site visits and supporting the sales team in converting qualified leads into sales opportunities.

This is a customer-facing, target-oriented role that requires excellent communication, a professional approach and strong follow-up skills.

Key Responsibilities

Lead Management & Qualification

• Handle enquiries received through digital marketing, property portals, referrals and walk-ins.

• Make timely first contact with prospective customers.

• Understand customer requirements including budget, property preference, purchase timeline and requirements.

• Qualify and prioritize leads based on customer requirements.

• Conduct outbound calls to follow up with cold, inactive and existing leads.

• Maintain proper lead information and status in the CRM.

Customer Engagement

• Explain project details, pricing, payment plans and other relevant information to prospective customers.

• Communicate with customers through phone calls, WhatsApp, email and chat.

• Build a positive relationship with prospective customers.

• Understand customer concerns and provide appropriate information.

• Send brochures, proposals and project-related information.

• Maintain regular follow-ups until the customer is ready for the next stage.

Site Visit & Sales Coordination

• Schedule and confirm property site visits.

• Coordinate between customers and the sales team.

• Ensure qualified leads are properly handed over to the sales/business development team.

• Follow up with customers after site visits.

• Assist the sales team in maintaining a smooth customer journey.

CRM & Reporting

• Maintain accurate records of customer interactions, lead status and follow-ups in the CRM.

• Track leads, site visits and conversions.

• Prepare daily and weekly reports on lead volume, follow-ups and conversion status.

• Keep customer information updated and organized.

Marketing & Team Coordination

• Coordinate with the Marketing Team regarding lead quality and campaign performance.

• Work closely with Sales and Business Development teams.

• Provide feedback regarding customer requirements and lead quality.

• Support property exhibitions, open houses and promotional events when required.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications or a related field.

• 1–4 year of experience in Pre-Sales, Telesales, Inside Sales, Customer Support or Lead Generation.

• Freshers with excellent communication skills can apply.

• Excellent verbal and written communication skills.

• Confident and professional telephone manner.

• Good customer-handling and interpersonal skills.

• Strong follow-up and organizational skills.

• Comfortable working with targets and handling multiple leads.

• Basic knowledge of MS Office and CRM platforms.

• Willing to work on-site in Baner, Pune.

Preferred

• Experience in real estate pre-sales, telecalling or inside sales.

• Familiarity with real estate CRM systems and property portals.

• Basic understanding of real estate pricing, payment plans and the home-buying process.

• Fluency in Hindi or Marathi along with English.

What We Offer

• Structured training and onboarding.

• Performance-based incentives linked to lead conversion and pipeline quality.

• Opportunity to grow into Sales or Business Development roles.

• Training in consultative selling, objection handling and CRM practices.

• Exposure to premium real estate projects and customers.

• Supportive and growth-oriented work environment.

How to Apply

Interested candidates can share their updated CV along with relevant experience details.

Email: hr@onestepinfotech.com

Location: Baner, Pune

Note: This is a full-time, on-site position.

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.