Customer Care Executive

Job Description

Position: Customer Care Executive (Internet Support)

Location: Mahape (New Mumbai)

Work Mode: Office Only

Shifts: Straight (No Night Shifts)

 Key Responsibilities

• Handle inbound calls from customers regarding internet connectivity issues

• Perform basic troubleshooting (router reset, cable check, configuration guidance)

• Resolve customer complaints within defined TAT (4-hour SLA)

• Log and track tickets in CRM system

• Escalate complex technical issues to L2 / Field teams

• Ensure first-call resolution wherever possible

• Maintain customer satisfaction and quality scores

Candidate Profile

Mandatory Requirements

Requirement

Details

Languages

Fluent in Kannada, Hindi, and English (must speak, read, and understand all three)

Experience

0–3 years in customer support / call center (freshers with good communication can be

considered)

Education

Minimum HSC / Graduate (any stream)

Communication

Excellent verbal communication and active listening skills

Basic Computer Skills

Typing, CRM navigation, email etiquette

Good to Have (Added Advantage)

Marathi language

To support customers from Maharashtra region

Semi-Technical background

Basic understanding of networking (WiFi, router, broadband, ping, IP address)

ISP experience

Prior experience in internet/broadband/cable customer support

Troubleshooting mindset

Logical thinking to diagnose issues step by step

Key Competencies

• Patience and empathy (customers may be frustrated when internet is down)

• Problem-solving and troubleshooting logic

• Ability to follow scripts and processes while being natural

• Time management (handle 40-60 calls per shift)

• Team collaboration (coordinate with tech teams for resolution)

Compensation (Indicative)

CTC

₹16,000 – ₹22,000 (depending on experience & language skills)

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.