A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 28,000 /month
Kriscel Tech Private Limited
Sector 26 Dwarka, Delhi
1 - 2 years Experience in Sales / Business Development
Full Time
We are looking for a tech-savvy CRM Executive to manage customer data, leads, sales pipelines, follow-ups, and CRM operations. Candidates with an IT/technical background will be preferred.
Key Responsibilities
· Manage CRM systems, leads, customer data, and sales pipelines.
· Track leads from inquiry to conversion and follow-up.
· Maintain accurate CRM records and prepare performance reports.
· Manage customer communication, campaigns, and retention activities.
· Coordinate with Sales, Marketing, Development, and Support teams.
· Handle CRM automation and integrations with websites, APIs, email, WhatsApp, and other platforms.
· Analyze CRM data and improve processes and customer experience.
Required Skills
· Experience with Salesforce, HubSpot, Zoho CRM, Freshsales, or similar platforms.
· Knowledge of lead management, CRM processes, sales funnels, and reporting.
· Basic understanding of APIs, automation, databases, and integrations.
· Strong communication, analytical, and coordination skills.
Preferred
· IT/Computer Science/Technical background.
· Experience in an IT/software company or digital marketing agency.
· Knowledge of CRM automation, WhatsApp/email integration, and API integrations.
Ideal Candidate
A proactive and analytical CRM professional capable of managing the complete process:
Lead Management → Follow-up → Conversion → CRM Updates → Reporting → Retention
Updated Resume/CV and previous CRM project details are required. Walk-in candidates are welcome.
