Sales Counsellor

Patient Financial Counselor

A hospital financial counselor's includes guiding patients through financial and insurance procedures, verifying coverage, securing pre-certifications, and helping with payment arrangements. They are responsible for communicating with patients and insurance companies, explaining bills, and ensuring all necessary financial and admission paperwork is completed correctly and in a timely manner. This role helps patients navigate the complex financial aspects of their healthcare to facilitate their admission and treatment. 

Key responsibilities

·       Patient guidance: Explain financial responsibilities, help with payment plans, and assist with patient admissions and paperwork.

·       To convert the Op patients to IP Patient.

·       To call the Patients or Patient attenders who are visited our hospital on regular basis and convert them daily at least minimum 3 patients to IP.

Insurance and pre-certification: Verify patient insurance coverage and eligibility, initiate ·       pre-certification with insurance companies, and gather clinical information as needed.

·       Administrative duties: Collect necessary documents, sign-off forms, and update patient records.

·       Communication: Liaise with patients, families, insurance companies, and other hospital departments to ensure smooth financial processing.

·       Financial aid: Assist patients in applying for financial aid programs. 

Essential skills and qualifications

·       Communication: Ability to communicate complex financial information clearly and empathetically to patients and families.

·       Interpersonal skills: Skill in building rapport and trust with patients who may be under stress.

·       Organizational skills: Ability to manage multiple tasks, documents, and deadlines.

·       Knowledge: Understanding of medical billing, insurance policies, and financial concepts.

·       Education: A bachelor's degree in a relevant field like finance, business, or economics is often required. 

• It is a Full Time Sales / Business Development job for candidates with 6+ years of experience.