Monitor accounts to identify outstanding debts and aging reports.
Contact clients via phone, email, or letters to follow up on overdue payments.
Negotiate payment arrangements or settlements within company guidelines.
Maintain accurate records of collection activities and interactions.
Coordinate with internal departments to resolve billing disputes or customer concerns.
Recommend accounts for legal action or write-offs when necessary.
Prepare regular collection reports for management.
Ensure compliance with company policies and relevant legal regulations.
Meet or exceed monthly collection targets and KPIs