Club Manager

Job Description: Club Manager – WTF Gyms• Reporting To: Cluster Manager Location: Assigned Gym Working Hours: 6:00 AM – 10:00 PM (Mon–Sat) | 12:00 PM – 9:00 PM (Sun) Role Summary: The Club Manager operates as the mini-CEO of the gym, responsible for flawless daily operations, sales excellence, renewals, hygiene, staff management, and creating a high-energy fitness culture aligned with the WTF brand.--••1. Sales & Revenue Ownership••- Achieve daily membership sales target of 33,000 (approx. 7 sales/day).- Ensure personal training revenue of 3–5L/month through strong PT upselling.- Maintain 50% All-Access Kit sales.- Monitor CRM entries, follow-ups, and closures with 100% real-time accuracy. 2. Renewals & Referrals- Maintain 90% renewal rate (50% advanced renewals).- Track renewal pipeline from 30 days prior to expiry.- Ensure 5 referrals per member within the first 30 days.- Collaborate with trainers for 20+ monthly member referrals. 3. Customer Onboarding & Engagement- Complete 100% onboarding within 24 hours.- Ensure: Fitness profiling + BCA within 48 hours, 3-day PT trial, trainer mapping within 24 hrs.- Track milestones: 15th check-in profiling review, 30th check-in BCA & renewal pitch. 4. Hospitality, Hygiene & Facility Management- Ensure gym is Instagram-ready daily.- Maintain lighting, ambience, maintenance, AC, music, and equipment uptime.- Resolve customer complaints within 2 hours.••5. Team Management & Training••- Ensure proper roster for FD + trainers; zero understaffed days.- Conduct daily hurdle meets and huddles.- Weekly trainer coaching + daily FD sales drills.- Execute trainer PIP for underperformance. 6. Member Experience & VIP Culture- Track ratings, attendance, transformations.- Ensure 100% session ratings captured by trainers.- Trainers must post 3+ stories/week showcasing member engagement.- Build VIP experience for influencers, loyal members, and premium clients. 7. Escalation & Compliance- Resolve escalations within 24 hours.- Ensure zero unassigned members, zero delayed onboardings.- Maintain CRM + LMS compliance with daily closure logs. 8. Reporting & Review- Submit daily: sales vs. target, renewal pipeline, referrals, PT upsell, trainer performance.- Weekly review with Cluster Manager on performance and red flags.--••Performance Metrics (KPIs)••- Daily Membership Revenue: 33,000/day- PT Revenue: 3–5L/month- Renewal Rate: 90%+- Referrals: 5/member in 30 days- Trainer Mapping: 100%- Onboarding Completion: 100% in 24 hrs- Session Ratings: 100%- Instagram Stories: 3+/week/trainer- CRM Compliance: 100%- NPS: 9+/10

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.