Center Manager

Preferred Skills

Strong interpersonal and negotiation skills.

Ability to work under pressure and achieve sales targets.

Experience in wellness, healthcare, spa, hospitality, luxury retail, or premium service industries will be preferred.

Positive attitude with a focus on delivering an exceptional customer experience.

Key Responsibilities

Manage the day-to-day operations of the centre.

Achieve monthly sales and revenue targets through memberships, therapies, and wellness packages.

Lead, motivate, and supervise the front office and therapist teams.

Ensure exceptional customer service and handle client queries and escalations professionally.

Monitor staff performance, attendance, grooming, and discipline.

Maintain high standards of centre hygiene, ambience, and operational efficiency.

Coordinate appointments and ensure smooth scheduling of therapies and consultations.

Prepare daily, weekly, and monthly sales and operational reports.

Build and maintain strong customer relationships to improve retention and repeat business.

Ensure compliance with company policies and operational SOPs.

Candidate Requirements

Centre Management, Clinic Management, Spa/Wellness, Hospitality, Retail, or a similar customer-facing industry.

Proven experience in sales, revenue generation, and team handling.

Strong leadership and people management skills.

Excellent verbal and written communication skills.

Presentable, confident, and customer-oriented personality.

Good problem-solving and decision-making abilities.

Proficient in MS Office and basic computer applications.

Ability to work in rotational shifts.

Shift Timings

Morning Shift: 7:00 AM – 4:00 PM

Evening Shift: 11:30 AM – 8:30 PM

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.