Business Development Manager

Job Title:

Business Development Manager – Facility Management

Role Summary

The Business Development Manager is responsible for generating new business, managing client relationships, increasing revenue, and expanding the company’s presence in commercial, residential, and industrial facility management services.

Key Responsibilities

1. Business Development & Sales

• Identify and generate new business opportunities in commercial, residential, industrial, and corporate segments

• Lead generation through cold calls, site visits, references, and networking

• Pitch facility management services (housekeeping, pest control, security, technical services, etc.)

• Prepare proposals, quotations, and tenders

• Negotiate contracts and close deals

2. Client Relationship Management

• Build and maintain long-term relationships with clients

• Coordinate with operations team for smooth onboarding of new clients

• Handle client escalations and ensure customer satisfaction

• Conduct regular client meetings and feedback sessions

3. Market & Competitor Analysis

• Study market trends and competitor pricing/services

• Identify new service opportunities and upselling possibilities

• Suggest improvements in service offerings based on client needs

4. Revenue & Target Management

• Achieve monthly and quarterly sales targets

• Track sales pipeline and conversion ratios

• Ensure timely collection coordination with accounts team

• Maintain profitability of contracts

5. Reporting & Documentation

• Prepare MIS reports, sales funnel, and revenue reports

• Update CRM with leads, follow-ups, and closures

• Submit weekly and monthly performance reports to management

6. Coordination & Internal Communication

• Work closely with operations, finance, HR, and procurement teams

• Support manpower planning for new contracts

• Assist in mobilization and site handover

Required Skills & Competencies

• Strong communication and negotiation skills

• Knowledge of facility management services

• Client handling and problem-solving skills

• Ability to work under targets and pressure

• Good presentation and proposal drafting skills

Qualification & Experience

• Bachelor’s degree (any discipline)

• 3–7 years experience in Facility Management / B2B services

• Experience in corporate & commercial sales preferred

• Knowledge of local market is an added advantage

Key Performance Indicators (KPIs)

• New client acquisition

• Revenue growth

• Conversion ratio

• Client retention rate

• Collection efficiency

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.