Business Development Manager

Job Title: Business Development Manager (BDM)

Department: Sales & Marketing
Industry: Facility Management & Pest Control Services
Reporting To: Managing Director / Sales Head

Key Responsibilities:

1. Business Growth & Sales

• Identify and develop new business opportunities in facility management and pest control services.

• Generate leads through field visits, cold calls, referrals, and digital platforms.

• Prepare and present service proposals, quotations, and tenders.

• Achieve monthly and annual sales targets.

2. Client Relationship Management

• Build strong relationships with corporate, residential, industrial, and commercial clients.

• Conduct client meetings, site inspections, and service presentations.

• Ensure timely follow-ups and contract renewals.

• Handle client queries, complaints, and service feedback.

3. Market Research & Strategy

• Study market trends, competitors, and pricing strategies.

• Identify new service areas and potential sectors.

• Suggest promotional activities and marketing plans.

4. Coordination with Operations Team

• Coordinate with Operations Executives for smooth service delivery.

• Ensure proper service implementation as per client agreements.

• Monitor service quality and customer satisfaction.

5. Documentation & Reporting

• Maintain accurate records in CRM / MIS systems.

• Prepare daily, weekly, and monthly sales reports.

• Track payment collections and outstanding dues.

6. Tender & Contract Management

• Participate in government and corporate tenders.

• Prepare technical and commercial documents.

• Negotiate terms and close deals.

Required Skills & Qualifications:

Education:

• Bachelor’s degree in Business, Marketing, Management, or related field.

Experience:

• 2–5 years in sales/business development (Facility Management / Pest Control preferred).

Skills:

• Strong communication and negotiation skills.

• Good presentation and client-handling ability.

• Knowledge of facility services, pest control methods, and safety norms.

• CRM and MS Office proficiency.

• Ability to work independently and under pressure.

Key Performance Indicators (KPIs):

• New client acquisition.

• Revenue generation.

• Client retention rate.

• Renewal percentage.

• Payment collection efficiency.

• Customer satisfaction score.

Work Environment:

• Field-based role with office reporting.

• Requires frequent client visits.

• Flexible working hours based on business needs.Revenue growth

• Conversion ratio

• Client retention rate

• Collection efficiency

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.