Key Responsibilities
Handle post-sales activities and coordinate with customers after the sale.
Manage customer onboarding and ensure smooth service delivery.
Coordinate with internal teams to resolve customer queries and requirements.
Track orders, documentation, payments, and service status.
Maintain regular communication with customers and provide timely updates.
Prepare reports and maintain accurate customer records.
Follow up on pending activities, payments, renewals, and service requirements.
Identify customer concerns and coordinate with relevant teams for resolution.
Maintain strong customer relationships and support customer retention.
Ensure timely completion of all post-sales processes.