Branch Sales Manager

We are looking for an experienced and responsible Branch Manager to manage the overall operations of our Therapy & Wellness Centre. The ideal candidate will be responsible for managing day-to-day centre activities, handling clients and patients, coordinating with therapists and staff, and explaining our therapies, wellness services, and products to clients in a clear and professional manner.

The Branch Manager will act as the main point of contact for the centre, ensuring excellent patient/client experience, smooth operations, team coordination, and achievement of branch targets.

Key Responsibilities

• Manage the complete day-to-day operations of the wellness centre.

• Welcome and interact professionally with clients and patients.

• Understand clients' requirements and guide them toward suitable therapies and wellness services.

• Explain the benefits, process, duration, and basic precautions of different therapies and treatments offered at the centre.

• Explain and recommend relevant Ayurvedic/wellness products according to the centre's guidelines.

• Coordinate appointments, therapy schedules, follow-ups, and client visits.

• Manage and supervise therapists, front-desk staff, and other centre employees.

• Ensure proper discipline, hygiene, cleanliness, and professional standards throughout the centre.

• Handle client queries, feedback, and complaints professionally and ensure timely resolution.

• Maintain client records, daily reports, sales records, appointments, and branch performance reports.

• Monitor inventory of products and therapy-related supplies.

• Coordinate with the management/head office regarding branch performance and requirements.

• Follow up with existing clients and encourage repeat visits and therapy packages where appropriate.

• Support the branch in achieving revenue, sales, customer satisfaction, and retention targets.

• Ensure that all staff follow the centre's standard operating procedures and service protocols.

• Build strong relationships with clients and create a welcoming, trustworthy, and professional environment.

Required Skills & Qualifications

• Bachelor's degree preferred.

• Experience in clinic, hospital, wellness centre, Ayurvedic centre, spa, healthcare, or similar service industry preferred.

• Previous experience in branch management, centre management, customer handling, or sales will be an advantage.

• Excellent communication and interpersonal skills.

• Ability to confidently explain therapies, wellness services, and products to clients.

• Strong leadership and team-management skills.

• Good sales and client-conversion skills.

• Ability to handle multiple responsibilities and manage the centre independently.

• Professional, confident, polite, and patient-friendly personality.

• Basic computer knowledge and ability to maintain reports and records.

Preferred Candidate

We are looking for someone who is:

Confident • Responsible • Well-Spoken • Customer-Focused • Sales-Oriented • Team Leader • Professional

Role

Branch Manager – Therapy & Wellness Centre

Key Performance Areas

• Centre Operations

• Patient/Client Experience

• Team Management

• Therapy & Product Explanation

• Sales & Revenue

• Client Retention & Follow-ups

• Staff Coordination

• Hygiene & Service Quality

• Daily Reporting

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.