Sales Bpo Team Leader

Location: Sector V, Kolkata (On-site)
Process: US/Canada International Process
Shift: Night Shift (8:30 PM – 5:30 AM)
Working Days: 5 Days a Week (Saturday & Sunday Fixed Off)

Job Summary

We are looking for a dynamic and performance-driven Team Leader to lead and manage an international outbound sales team. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven track record of achieving business targets while ensuring high team performance and customer satisfaction.

Roles & Responsibilities

• Lead, mentor, and manage a team of international sales executives to achieve business objectives.

• Drive team performance by consistently meeting and exceeding sales and revenue targets.

• Monitor daily KPIs, productivity, attendance, quality, and overall team performance.

• Conduct regular coaching sessions, performance reviews, and feedback meetings.

• Guide team members throughout the sales cycle, including lead generation, follow-ups, objection handling, and deal closure.

• Develop and implement strategies to improve sales conversion rates and revenue generation.

• Ensure adherence to company policies, quality standards, and process compliance.

• Collaborate with Operations, HR, and Management to improve team productivity and operational efficiency.

• Prepare and present MIS reports, team performance reports, and action plans.

• Foster a positive work environment by motivating, mentoring, and developing team members for career growth.

• Handle escalations, resolve customer issues, and ensure high levels of client satisfaction.

Key Skills Required

• Strong Team Leadership and People Management

• International Sales & Outbound Process Expertise

• Excellent Communication and Presentation Skills

• Sales Coaching & Performance Management

• KPI & Productivity Management

• Client Relationship Management

• Negotiation and Closing Skills

• Problem-Solving and Decision-Making

• Analytical and Reporting Skills (MIS)

• Target-Oriented and Result-Driven Approach

• Time Management and Multitasking

• Proficiency in MS Excel, Word, and CRM Tools

Candidate Requirements

Experience

• 2–4 years of experience in the International IT/BPO industry.

• Minimum 1 year of experience as a Team Leader, Assistant Team Leader (ATL), Business Development Manager (BDM), or Business Analyst in an international sales process.

• Prior exposure to US/Canada outbound sales processes is mandatory.

Education

• Graduate in any discipline (Bachelor's degree preferred).

Required Competencies

• Excellent verbal and written English communication.

• Strong leadership, coaching, and mentoring capabilities.

• Proven ability to achieve team sales targets and business goals.

• Strong client handling and relationship management skills.

• Ability to analyze performance metrics and implement improvement plans.

• Self-motivated with a target-driven mindset.

• Ability to work in a fast-paced night-shift environment.

Preferred Qualifications

• Experience in International Voice Sales.

• Hands-on experience with CRM platforms and sales reporting tools.

• Strong understanding of outbound sales processes and customer lifecycle management.

• Immediate joiners will be preferred.

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.