Bpo Team Leader

Job Title: Team Leader – International Telecaller (UK Market)
Location: Netaji Subhash Place , Pitampura
Department: Sales / Customer Support / Business Development
Reports To: Sales Manager / Operations Manager
Shift Timings: UK Shift ( 2:00 PM – 10:30 PM IST)
Job Type: Full-time

Job Summary:

We are looking for a proactive and experienced Team Leader to manage our international telecalling team focused on the UK market. The ideal candidate will be responsible for driving team performance, ensuring quality communication with customers or clients, and achieving daily/weekly/monthly targets. Experience in handling UK-based telecalling operations is a must.

Key Responsibilities:

• Lead and supervise a team of international telecallers handling outbound/inbound calls for the UK market.

• Set daily/weekly/monthly goals and monitor team performance against targets (sales, leads, customer satisfaction, etc.).

• Provide regular training, coaching, and support to enhance team productivity and call quality.

• Conduct regular audits and quality checks to ensure high standards in call interactions.

• Prepare and present performance reports and improvement plans to the senior management.

• Ensure adherence to compliance standards, data protection laws (e.g., GDPR), and company policies.

Requirements:

• Minimum 2-4 years of experience in international telecalling (UK market), with at least 1 year in a Team Lead role.

• Excellent communication skills in English (UK accent a plus).

• Strong leadership, motivational, and interpersonal skills.

• Knowledge of CRM tools, call center software, and reporting dashboards.

• Ability to work in a target-driven environment and manage time effectively.

• Familiarity with UK customer behavior and regulatory requirements is preferred.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.

• Experience in BPO/KPO/Call Center environment handling UK clients.

• Flexible to work in UK time zones and occasionally on weekends (if required).

Benefits:

• Competitive salary + performance incentives

• Growth and leadership opportunities

• Work with a dynamic and international team

• It is a Full Time Sales / Business Development job for candidates with 1 - 6 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Seo Birds Marketing Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at Seo Birds Marketing Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has 02:00 AM - 10:30 AM timing.