BPO Sales Team Leader

Experience: 6 Months – 2 Years
Job Type: Full-Time
Department: Sales
Location: Sector 18, Gurgaon

1. Job Summary

   We are looking for an energetic and results-driven Sales Team Leader to lead, motivate, and support a team of sales executives. The ideal candidate should have hands-on sales experience, strong communication skills, and the ability to achieve individual and team targets.

   Key Responsibilities

   • Lead and motivate a team of sales executives to achieve daily, weekly, and monthly sales targets.

   • Monitor team performance and track key sales metrics.

   • Assign leads, territories, or targets to team members and ensure effective follow-up.

   • Guide team members through the sales process and help them overcome customer objections.

   • Conduct regular team meetings, performance reviews, and sales updates.

   • Train and coach new and existing team members on sales techniques, products, and processes.

   • Monitor customer interactions and ensure high standards of service and professionalism.

   • Maintain accurate sales reports and provide regular performance updates to management.

   • Identify gaps in team performance and implement corrective action plans.

   • Coordinate with other departments to ensure smooth execution of sales activities.

   • Handle escalated customer queries and support the team in closing important deals.

   • Stay updated on market trends, competitor activities, and customer requirements.

   Requirements

   • 6 months to 2 years of experience in sales, preferably with some team-handling or leadership exposure.

   • Strong verbal and written communication skills.

   • Good negotiation, persuasion, and customer-handling abilities.

   • Ability to motivate and manage a sales team.

   • Target-oriented and comfortable working in a performance-driven environment.

   • Good problem-solving and decision-making skills.

   • Basic knowledge of MS Excel, CRM software, and sales reporting.

   • Graduate degree in any discipline is preferred.

   Key Skills

   • Team Leadership

   • Sales Management

   • Lead Conversion

   • Customer Relationship Management

   • Negotiation & Communication

   • Target Achievement

   • Coaching & Mentoring

   • Performance Monitoring

   • Reporting & MIS

   • CRM Management

   What We Offer

   • Competitive salary and performance-based incentives

   • Career growth opportunities

   • Training and development

   • Supportive and performance-driven work environment

   • Opportunities to take on greater leadership responsibilities

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.