Account Manager - Customer Success & Revenue Growth

Senior Account Manager About Hevo Hevo is a no-code Data Pipeline platform trusted by 1,000+ companies globally, including Postman, Shopify, Doordash and Gartner. Backed by $42M from Peak XV Partners and Chiratae Ventures, we power the data infrastructure of companies that move fast. We are consistently rated #1 on G2 in the ETL and Data Integration category (4.5+ rating) and are a Snowflake Premier Partner. Our product is in the market, loved by customers, and now entering its next growth phase. With 600+ US customers already on the platform and a product that has matured significantly over the last two years, this is the ground-floor moment. Before the team scales, before the brand becomes obvious. The upside is real and uncapped. About the Role As a Senior Account Manager at Hevo, you’ll own revenue expansion across existing customers in APAC, EMEA, and the Americas. Your focus will be on upsells, cross-sells, renewals, and long-term account growth. You’ll act as a trusted advisor - deeply understanding customer goals and maximising the value they derive from Hevo. Key Responsibilities Drive upsell and cross-sell opportunities across existing accounts to increase ARR Build and execute account expansion strategies aligned to customer business goals Own renewals, retention, and churn risk mitigation Develop strong relationships with key stakeholders and decision-makers Conduct Quarterly Business Reviews (QBRs) to showcase ROI and uncover growth opportunities Leverage customer data and usage insights to recommend relevant solutions Collaborate with Sales, Product, and Marketing to refine expansion plays Maintain accurate pipelines, forecasts, and account plans in CRM tools Requirements 4+ years of experience in Account Management, Sales, or Customer Expansion roles Proven track record of upselling, cross-selling, and driving account growth (Must Have) Experience in B2B SaaS or technology-driven sales environments Strong value-based selling, negotiation, and stakeholder management skills Data-driven mindset with comfort in forecasting and reporting Hands-on experience with CRMs like Salesforce or HubSpot Excellent communication skills with the ability to influence at all levels Experience Level Senior Level