Academic Counsellor

KEY ACTIVITIES & RESPONSIBILITIES

• To be the first level - point of university contact for the student.

• To act as an interface between the Student and the University departments.

• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

• To facilitate in addressing students with their semester – subject related queries.

• To nurture students in completing their academic requirements in a timely manner.

• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.

• To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries

• To create and follow processes and recommend process improvements

To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.

• To achieve high re-registration of students to next semester and high program completion rate.

• To provide a precise and concise information through effective communication technique

• To adapt and handle changing situations and environments efficiently

• To use effective data points and interpersonal skills to resolve conflict situations

• Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

• It is a Full Time Sales / Business Development job for candidates with 6 months - 4 years of experience.

More about this Academic Counsellor job

1. What is the eligibility criteria to apply for this Academic Counsellor job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Academic Counsellor job?
   Ans: This Academic Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Academic Counsellor job?
   Ans: No, there is no fee applicable for applying this Academic Counsellor job and during the employment with the company, i.e., UNEXT LEARNING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Academic Counsellor role?
   Ans: There is an immediate opening of 21 Academic Counsellor at UNEXT LEARNING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Academic Counsellor job?
   Ans: This Academic Counsellor job has 09:00 सुबह - 06:00 शाम timing.