Customer interaction and sales
Greet and assist customers:
Provide friendly and helpful service, answer questions about the desserts, and offer suggestions.
Suggestive selling:
Use techniques like recommending popular or signature items, suggesting dessert wines that pair well, or highlighting sharing options to increase sales.
Handle transactions:
Accurately operate the cash register and process payments.
Build relationships:
Foster customer loyalty through positive interactions and personalized service.
Product and display management
Know your products:
Be knowledgeable about all available desserts, have tried them, and be able to describe them appealingly.
Maintain freshness:
Monitor product freshness, remove expired items, and ensure all products meet quality standards.
Manage inventory:
Restock shelves and display cases as needed, monitor stock levels, and assist with ordering supplies.
Ensure accuracy:
Verify that pricing and product information are accurate and clear.
Operational duties
Maintain cleanliness: Keep the dessert display area clean, organized, and visually appealing.
Follow safety standards: Adhere to all food safety and sanitation guidelines.
Assist with other duties: Help prepare simple beverages like coffee or tea and be prepared to support other front-of-house or back-of-house tasks as needed.