The Pizza Store Supervisor is responsible for overseeing daily store operations, ensuring excellent customer service, maintaining food quality and safety, and supervising a team of staff. The role involves assisting the Store Manager in meeting sales targets, managing inventory, and ensuring compliance with company policies and procedures.
Oversee daily operations of the store during assigned shifts.
Ensure adherence to food safety standards and cleanliness protocols.
Monitor food preparation to maintain product quality and consistency.
Ensure all equipment is functioning properly and report any issues.
Supervise and support team members during shifts.
Assist in training new staff and mentoring team members.
Assign tasks and ensure staff productivity and efficiency.
Promote teamwork and a positive work environment.
Ensure excellent customer service is delivered at all times.
Handle customer complaints and resolve issues in a professional manner.
Monitor customer satisfaction and take proactive measures to improve it.
Assist in achieving store sales and profitability goals.
Help manage inventory levels and perform stock ordering.
Conduct regular inventory checks and reduce waste and shrinkage.
Assist with shift scheduling and payroll reporting.
Complete shift reports, cash handling, and bank deposits as required.
Maintain accurate records for inspections, incidents, and compliance.
High school diploma or equivalent; hospitality or business certification is a plus.
Previous supervisory or team lead experience in food service or retail preferred.
Excellent communication and leadership skills.
Ability to multitask in a fast-paced environment.
Knowledge of food safety regulations (e.g., HACCP, ServSafe).
Flexibility to work evenings, weekends, and holidays as needed.
Leadership & team motivation
Customer focus
Problem-solving
Time management
Conflict resolution
Attention to detail
Fast-paced food service environment.
Standing for long periods.
Occasional lifting (up to 25 lbs).
Use of ovens, slicers, and other kitchen equipment.