Store Manager

Break Shift- 3 hours break. mondya week off.

Key Responsibilities

Operations

• Ensure timely store openings and uphold employee grooming standards (e.g., clean

uniforms, proper grooming).

• Monitor FIFO (First-In, First-Out) product management and ensure timely replenishment of

stock.

• Maintain neat and compliant product displays, including ensuring freezer and chiller

temperatures are within prescribed limits.

• Inspect product quality during receipt; promptly report any issues to the relevant

stakeholders.

• Ensure accurate pricing in the system, on scales, and price boards.

• Oversee purchase indents, GRN entries, and invoice sharing.

• Conduct weekly store meetings to address operational issues and report updates to the

reporting manager.

• Minimize dump and wastage through education and process monitoring, ensuring efficient

waste management.

• Support team members in crisis management, client handling, and operational

improvement.

• Develop and implement strategies to boost profitability and reduce costs on a monthly basis.

Customer Management

• Monitor and enhance customer service operations to meet and exceed customer

expectations.

• Improve customer conversion rates and foster loyalty through exceptional service

experiences.

Cost and Profitability

• Identify opportunities for cost-saving and operational efficiency.

• Analyse expenses, inventory losses, and implement strategies to maximize profitability.

Employee Development

• Motivate employees to enhance skills, foster creativity, and improve performance.

• Monitor individual progress and coordinate corrective action plans with HR as necessary.

• Conduct performance reviews and adjust strategies to align with team goals.

Training and Discipline

• Identify skill gaps and ensure relevant training programs are conducted as per the annual

training plan.

• Provide product knowledge training for new hires and ongoing development for current staff.

• Train employees on customer engagement, including behavioural and sales techniques.

• Educate team members on store cleanliness, hygiene, and operational standards.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6+ years Experience.