Store Manager

Role Summary: 

Lead day-to-day operations of the outlet to ensure outstanding food quality, fast service, safety, profitable sales and high team engagement. Responsible for full P&L ownership of the store, operational compliance, and customer experience. 

Key Responsibilities 

1. Operational leadership: Oversee all operational activities (opening, service, peak hours, closing). Ensure strict adherence to SOPs for cooking, portioning, presentation and service. 

2. People management: Recruit, train, roster and coach outlet staff including Shift Leads and crew. Conduct performance reviews and manage discipline in consultation with Operation Manager & HR. 

3. Sales & commercial performance: Drive daily and monthly sales targets, implement local promotions, track upsell conversion  

4. Quality & hygiene: Enforce food safety (FSSAI) processes—temperature logs, cleaning schedules, personal hygiene, pest control  

5. Inventory & cost control: Maintain par levels, control waste, perform FIFO, approve small local purchases and analyze food & labour cost variances. 

6. Customer experience: Monitor customer feedback channels; resolve escalations and implement corrective actions. 

7. Maintenance & safety: Oversee preventive maintenance schedules, equipment uptime and safety compliance (fire, electrical). 

8. Reporting & analytics: Submit daily sales, cash reconciliation, inventory and incident reports; review weekly & monthly P&L with management. 

9. Compliance & licenses: Keep outlet licenses, statutory registers and metro-specific permits current and visible. 

10. Continuous improvement: Identify operational gaps, propose initiatives, and train the team on updated SOPs. 

Typical Tasks — daily / weekly / monthly: 

Daily: Outlet opening checks, cash reconciliation, stock verification, team briefing, customer escalation handling. 

Weekly: Sales review vs target, training refreshers, waste & inventory reconciliation, deep-clean checklist verification. 

Monthly: P&L review, performance reviews for Shift Leads, supplier discussions and compliance audit. 

Qualifications & Experience: 

Bachelor’s degree preferred. 3–7 years in retail/QSR outlet management with proven P&L and people management experience. 

Skills  

Strong leadership, operational discipline, financial literacy (basic P&L), excellent communication and problem-solving skills. Proficient with POS systems and basic Excel. 

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 5 years of experience.