Store Incharge

As a Shift In-charge, you are the heartbeat of the store during your shift. Your main goal is to ensure that every order is picked, packed, and dispatched within minutes. You will lead a team of delivery partners and pickers to maintain Zepto’s promise of 10-minute delivery while keeping the store organized and efficient.

Key Responsibilities

1. Daily Operations & Speed

• Oversee the end-to-end flow of orders (Inwarding, Picking, Packing, and Dispatch).

• Monitor "Live" dashboards to ensure no order is delayed.

• Manage inventory levels and ensure products are placed in the right bins for fast picking.

2. People Management

• Supervise a team of 15–30 staff members (pickers and delivery riders).

• Create shift rosters and ensure enough people are on duty during peak hours.

• Solve on-ground conflicts and keep team morale high during high-pressure "rush" times.

3. Quality & Safety

• Ensure 100% accuracy in orders (no missing or wrong items).

• Maintain strict hygiene and safety standards within the dark store.

• Conduct quick training sessions for new joiners on store processes.

Candidate Requirements

• Experience: Minimum 6 months –2 years of experience in e-commerce, quick-commerce (like Blinkit, Swiggy Instamart,zepto), or retail store operations.

• Leadership: Proven ability to handle a team of blue-collar workers.

• Tech Savvy: Comfortable using smartphone apps and basic Excel to track store performance.

• Soft Skills: Clear communication in local language and basic English.

• Flexibility: Ready to work in rotational shifts (morning, evening, or night).

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 4 years of experience.