Shift Manager

1. Shift Operations Management

• Manage end-to-end store operations during the shift.

• Ensure food preparation, service, and hygiene standards as per SOP.

• Conduct pre-shift briefings to allocate tasks and responsibilities.

• Maintain store cleanliness, workstation readiness, and equipment functioning.

2. Customer Service & Experience

• Ensure prompt and friendly customer service at all times.

• Resolve customer complaints or escalate to ARM/RM when required.

• Maintain high order accuracy, speed of service, and guest satisfaction.

3. Team Management (6–10 Staff Members)

• Supervise Team Members and allocate duties (cashier, service, kitchen, delivery).

• Ensure grooming, discipline, and attendance adherence.

• Train new staff on SOPs, safety, service flow, and product knowledge.

• Maintain team motivation and a positive working environment.

4. Inventory & Stock Handling

• Monitor consumption and ensure minimal wastage during the shift.

• Check and maintain sufficient stock of raw materials and packaging items.

• Update shift-wise stock counts, variances, and report discrepancies.

• Ensure FIFO/FEFO practices are followed.

5. Cash & Billing Management

• Oversee billing operations and ensure accuracy at POS.

• Handle cash, card, UPI transactions, and maintain shift cash summary.

• Support the manager in daily cash reconciliation and deposit processes.

6. Compliance & Safety

• Ensure adherence to FSSAI, safety, and hygiene standards.

• Implement fire safety protocols and conduct basic checks.

• Maintain shift checklists, temperature logs, and compliance documents.

Skills & Competencies

• Strong leadership & team handling

• Excellent customer service

• Good communication skills

• Problem-solving & decision-making abilities

• Basic computer & POS handling

• Knowledge of QSR operations preferred

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 2 years of experience.