1. Store Operations Management
Handle daily store functioning and shift management.
Ensure adherence to Wow! Momo SOPs, hygiene, safety, and food quality.
Provide immediate resolution to customer complaints and ensure customer delight.
Maintain 100% store cleanliness, grooming standards, and brand compliance.
2. Sales & Business Performance
Achieve monthly sales, growth targets, and KPI metrics.
Actively drive upselling, combos, and promotional initiatives.
Analyze daily sales reports and implement strategies for improvement.
Ensure high customer satisfaction and repeat business.
3. Team Handling (6–10 Staff Members)
Manage and motivate a team of 6–10 Team Members/Captains/Shift Leaders.
Conduct daily briefings, shift allocations, and grooming checks.
Ensure manpower availability with minimal absenteeism.
Drive training, skill development, and performance evaluation.
Maintain employee morale, discipline, and low attrition.
4. Inventory & Cost Control
Supervise stock ordering, receiving, consumption, and storage.
Maintain accurate stock levels and control wastage/pilferage.
Ensure compliance with food cost and store operational budgets.
Conduct regular stock audits and correct variances.
5. Compliance & Audit Readiness
Ensure FSSAI, fire safety, and audit standards are met at all times.
Maintain all checklists, logs, and operational documentation.
Coordinate with vendors for equipment maintenance and repairs.
6. Reporting & Administration
Prepare daily/weekly/monthly store reports.
Handle cash management, billing accuracy, and bank deposits.
Coordinate with HR, Ops, Finance, and Supply Chain for store requirements.