Job Title: Shift Manager
Location: Popeyes Restaurant
Reports To: Store Manager / Assistant Manager
Job Summary
The Shift Manager is responsible for overseeing restaurant operations during assigned shifts, ensuring smooth workflow, excellent customer service, and adherence to company standards. This role focuses on supervising staff, managing daily tasks, and maintaining operational efficiency.
Key Responsibilities
1. Shift Operations
Manage day-to-day operations during assigned shifts
Ensure food is prepared and served according to Popeyes quality standards
Monitor speed of service and resolve operational issues quickly
Ensure cleanliness and proper maintenance of the restaurant
2. Team Supervision
Lead and supervise crew members during shifts
Assign tasks and ensure team productivity
Train new employees and provide ongoing coaching
Handle staff concerns and maintain a positive work environment
3. Customer Service
Deliver excellent customer experience at all times
Handle customer complaints professionally and promptly
Ensure service standards are consistently followed
4. Cash & Inventory Control
Manage cash registers, billing, and daily cash reconciliation
Monitor inventory usage and report shortages or wastage
Assist in stock receiving and storage
5. Compliance & Safety
Follow food safety, hygiene, and health regulations
Ensure team adherence to company policies and procedures
Maintain safety standards for both staff and customers
Required Skills & Qualifications
High school diploma or equivalent
1–3 years of experience in QSR, hospitality, or retail
Strong leadership and interpersonal skills
Ability to work in a fast-paced environment
Basic understanding of cash handling and inventory
Key Competencies
Leadership and accountability
Problem-solving skills
Customer-focused mindset
Time management
Team collaboration
Career Path
Senior Shift Manager
Assistant Manager
Store Manager