Job Title: Shift Manager
Location: Bangalore
Department: Retail Operations
Reports To: Store Manager/ Cluster Business Manager
Job Summary: The Shift Manager is responsible for overseeing daily operations, ensuring smooth workflow, maintaining quality standards, and managing staff performance during their shift. The role requires leadership, problem-solving skills, and the ability to handle customer interactions while meeting operational targets.
Key Responsibilities:
● Supervise and coordinate shift activities to ensure smooth store operations.
● Monitor and manage staff performance, assign tasks, and provide training as needed.
● Ensure adherence to company policies, safety guidelines, and operational standards.
● Oversee production, inventory, and quality control processes.
● Handle customer queries, escalations, and ensure excellent service.
● Track shift performance, generate reports, and communicate with management.
● Maintain discipline, resolve conflicts, and promote a positive work environment.
● Ensure all statutory and compliance requirements are met.
● Optimize workforce efficiency and reduce operational costs.
Requirements:
● Bachelor’s degree or relevant experience in retail.
● 2-5 years in a supervisory role, preferably in a production or retail environment.
● Strong leadership, problem-solving, and decision-making skills.
● Ability to handle pressure and multitask in a fast-paced environment.
● Knowledge of inventory management and quality control is a plus.
● Proficiency in MS Office and familiarity with ERP systems is an advantage.
● Willingness to work in shifts, including weekends and holidays if required.