Retail Sales Executive – Interior & Building Products
Location: Kandivali West- Mumbai
Experience: 1–3 Years
Salary: ₹20,000 – ₹25,000 per month
Employment Type: Full-time
Job Responsibilities:
1. Customer Handling & Conversion
Greet and professionally assist walk-in customers.
Understand customer requirements, budget, project type, and urgency.
Identify whether the requirement is for residential, commercial, or interior projects.
Convert customer inquiries into quotations and confirmed orders.
Achieve monthly sales and conversion targets.
2. Product Demonstration
Explain product features, specifications, applications, pricing, and benefits.
Conduct product demonstrations and help customers select the right products.
Handle customer questions and objections effectively.
3. Customer Relationship Management
Build and maintain strong relationships with customers.
Follow up with customers on quotations and pending requirements.
Encourage repeat purchases and generate referrals.
4. Order & Delivery Coordination
Coordinate with warehouse and dispatch teams for order processing and timely delivery.
Coordinate with fitting/installation partners whenever required.
Keep customers updated regarding order status, delivery, and installation.
5. After-Sales Service
Handle customer concerns and coordinate with the relevant internal teams for resolution.
Ensure proper follow-up until the customer's issue is resolved.
Maintain a positive customer experience throughout the sales and after-sales process.
Key Skills
Good communication and customer-handling skills
Sales and negotiation skills
Strong follow-up ability
Target-oriented approach
Product presentation skills
Basic knowledge of MS Office/Google Sheets
Experience in interior products, building materials, PVC panels, soffit panels, gypsum products, tiles, furniture, or similar industries will be preferred