Retail Sales Executive

• Designation: Customer Service Executive.

• Function: Store Operations.

• Employment Type: On Roll.

• Position Overview: The position of a Customer Service Executive plays a critical role in ensuring a positive shopping experience for customers and contributing to the overall success of Nature’s Basket.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.

• Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.

• Provide recommendations and assist customers in finding suitable products to meet their needs.

• Stay up-to-date with our gourmet products, their origins, usage, features, benefits, etc., and accurately inform customers about them.

• Quickly learn about new products, services, and procedures to address customer questions effectively.

• Be adaptable to changing customer needs and preferences.

• Operate cash registers accurately, handle cash transactions, and maintain proper cash-handling procedures.

• Assist in stock replenishment, inventory management, and conducting regular stock checks.

• Be willing to take on additional responsibilities or tasks as needed to support the team's success.

• Step in to assist colleagues during peak periods or when additional support is required.

• Actively promote and sell premium products, striving to meet or exceed sales targets.

• Cross-sell and upsell to maximize sales opportunities.

• Assist in maintaining an attractive and organized store display, ensuring that products are well-stocked and visually appealing.

Qualifications & Requirements:

• Minimum High School Diploma or equivalent.

• Prior experience in a customer-facing role, preferably in retail or hospitality.

• Good communication and interpersonal skills.

• Passion for gourmet food and a willingness to learn about new products.

• Strong sales and customer-convincing abilities.

• Basic computer skills for operating the point-of-sale system.

• Attention to detail and a commitment to providing outstanding customer service.

• Motivated to learn, ability to solve problems and creative.

• Flexible & adaptive.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6+ years Experience.