Operation Associate

JOB DESCRIPTION

Position: Cinema Operations Associate

Department: Operations
Industry: Cinema / Multiplex
Reports To: Cinema Operations Manager / Unit Manager
Location: Cinema Multiplex
Employment Type: Full-Time

1. Job Purpose

To ensure smooth day-to-day cinema operations by maintaining high standards of customer service, operational efficiency, cleanliness, safety, food and beverage service, and compliance with company policies and procedures.

2. Key Responsibilities

A. Cinema Operations

• Ensure the smooth functioning of daily cinema operations.

• Monitor auditorium readiness, show schedules, screening timings, and turnaround between shows.

• Ensure proper opening and closing procedures are followed.

• Coordinate with ticketing, food and beverage, housekeeping, security, and technical teams.

• Monitor concession operations during peak hours and intervals to ensure timely service and adequate staff availability.

B. Customer Service

• Ensure a positive and satisfactory guest experience.

• Handle customer queries, complaints, and service-related issues professionally.

• Ensure proper crowd management during entry, exit, and show intervals.

• Maintain service standards in ticketing, food counters, and auditoriums.

C. Food and Beverage Operations

• Monitor food counter operations, stock availability, and product presentation.

• Ensure proper inventory management and timely replenishment of stock.

• Check product expiry dates and ensure compliance with FSSAI guidelines.

• Maintain hygiene, food safety, and quality standards.

• Ensure accurate POS billing and proper handling of cash and transactions.

D. Staff Coordination and Discipline

• Coordinate with team members to ensure adequate manpower deployment.

• Monitor staff attendance, punctuality, grooming, and workplace discipline.

• Support team training and guide employees on operational procedures.

• Report staff misconduct, performance issues, and operational lapses to the reporting manager.

E. Reports and Documentation

• Maintain daily operational checklists and registers.

• Ensure accurate system entries in VISTA or other designated operational software.

• Assist in stock counting, inventory reconciliation, and variance reporting.

• Prepare and submit daily operational reports to the reporting manager.

• Maintain proper records of incidents, customer complaints, maintenance issues, and other operational activities.

F. Safety, Hygiene, and Compliance

• Ensure cleanliness and upkeep of auditoriums, lobbies, washrooms, food counters, and other operational areas.

• Follow fire safety, emergency evacuation, and workplace safety procedures.

• Ensure compliance with company SOPs, statutory requirements, and food safety regulations.

• Immediately report equipment breakdowns, safety hazards, and maintenance requirements.

G. Cash and Inventory Control

• Follow established cash-handling and billing procedures.

• Assist in daily sales reconciliation and stock verification.

• Minimize product wastage, pilferage, and operational losses.

• Report any discrepancies in cash, sales, or inventory to the reporting manager.

3. Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution.

• Accuracy of VISTA entries and operational reports.

• Compliance with operational checklists and SOPs.

• Food safety, hygiene, and product expiry control.

• Inventory accuracy and reduction of wastage.

• Staff punctuality, grooming, and discipline.

• Auditorium readiness and timely show operations.

• Effective concession counter management during peak hours.

• Compliance with safety standards and statutory requirements.

4. Required Qualifications

• Minimum Higher Secondary qualification; graduation is preferred.

• Experience in cinema, hospitality, retail, food and beverage, or customer service operations is preferred.

• Basic computer knowledge and familiarity with POS systems.

• Knowledge of inventory management, customer handling, and operational reporting.

5. Required Skills and Competencies

• Good communication and interpersonal skills.

• Strong customer service orientation.

• Attention to detail and accuracy in documentation.

• Ability to work in shifts, including weekends and public holidays.

• Teamwork, coordination, and problem-solving abilities.

• Ability to work under pressure during peak business hours.

• Professional conduct, punctuality, and adherence to company policies.

6. Accountability

The Cinema Operations

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 1 years of experience.