Job Description: Floor Manager – Gold Section
Position Summary: The Floor Manager oversees the daily operations of the gold jewelry section, managing staff, ensuring excellent customer service, and maintaining inventory while promoting our cultural heritage.
Key Responsibilities:
Staff Management: Supervise and train sales associates, create schedules, and conduct performance evaluations.
Customer Service: Greet customers, assist with selections, and address inquiries and complaints.
Inventory Management: Monitor stock levels, reorder items, and conduct regular inventory audits.
Sales Performance: Set sales targets, analyze trends, and develop promotional strategies for festive seasons.
Visual Merchandising: Ensure attractive displays aligned with traditional aesthetics and update them regularly.
Compliance and Safety: Ensure adherence to store policies and maintain a secure environment.
Cultural Representation: Educate staff and customers about South Indian gold jewelry traditions through workshops and events.
Qualifications:
Experience in retail management, preferably in jewelry.
Strong leadership, communication, and inventory management skills.
Knowledge of gold jewelry design and cultural significance.