Key Responsibilities
Customer Service & Hospitality:
Greet customers warmly, offer seating and refreshments, and identify their occasion (e.g., weddings, anniversaries, daily wear, or gifting).
Product Presentation & Guidance:
Show appropriate pieces based on the customer’s budget and preferences.
Explain gold/silver/diamond purity (karat), stone weights, making charges, hallmarking, and exchange or buy-back policies clearly.
Sales & Conversion:
Work toward daily, monthly, and seasonal sales targets.
Inform buyers about ongoing store schemes, festival offers, or EMI options to close sales.
Billing & Transactions:
Coordinate with the billing desk or process point-of-sale (POS) payments (Cash, Card, UPI, or EMI) and hand over proper invoices and authenticity certificates.
Stock & Counter Management:
Take out display stock in the morning and safely count/store it at night.
Keep display trays clean, orderly, and secure throughout the shift, reporting low-stock items to the manager.
Clienteling & Follow-Ups:
Maintain customer contact records, send thank-you messages after purchases, and follow up regarding upcoming collections or festive launches.