Ecommerce Operations Executive

·         Be the single point of contact & Level 1 escalation between Food Delivery Aggregators & Regional Operations Teams for all operations related requests/queries/complaints

·         Create/Consolidate new outlet onboarding/change of ownership requests & share it with the respective Food Delivery aggregators S(wiggy, Zomato etc.)as per requisites, on a weekly basis. Follow-up till Go Live

·         Resolve all customer/store operations related complaints pertaining to orders placed on Food Delivery platforms received on email/ WhatsApp groups/social media etc. Escalate to relevant stakeholders & hand hold till resolution. Maintain shared trackers for various types of requests/complaints raised to and /or by Food Delivery Partner teams, regularly update status in the tracker from time to time

·         Follow-up on discrepancies wrt weekly orders payout SOAs/Payments from Food Delivery Aggregators, highlighted/reported by the Accounts/ Franchise Teams and ensure those are resolved in a timely manner.

·         Obtain weekly & monthly performance reports from aggregators and share it in a desired format with Operations Team & Management, highlighting change in business performance, areas of improvement with respect to key operational metrics

·         Coordinate/Follow up with various support functions for all legal /compliance related requisites, such as GST, FSSAI etc., mandated by aggregators, well before their deadlines

·         Collate, maintain & update an Outlet Master containing all pertinent information about every outlet, acting as a ready reckoner for multiple stakeholders

• Coordinate with the extension team and update customer feedback in terms of marketing, operations support, Stock Alignment, and in-store support for sales improvement.

• Summarises and disseminates information on time with appropriate frequency.

• Ensure information reaches all parties who require information to avoid unnecessary surprises.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 2 years of experience.