Duty Manager

Job Overview: As a Cinema Duty Manager, you will be responsible for supervising the day-to-day operations of a movie theater, ensuring efficient and effective service delivery, maintaining a high level of customer satisfaction, and upholding safety and security standards. You will report to the Cinema Manager and assist in overseeing staff members and various cinema operations.

Key Responsibilities:

1.    Operational Oversight:

·         Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.

·         Ensure that all daily tasks and routines are completed efficiently and according to established procedures.

·         Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

2.    Staff Supervision:

·         Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.

·         Assign duties, create work schedules, and monitor staff performance.

·         Conduct training sessions and ensure that staff members adhere to company policies and procedures.

3.    Customer Service:

·         Lead by example in delivering exceptional customer service.

·         Address customer inquiries, concerns, and issues in a prompt and courteous manner.

·         Monitor customer feedback and ensure a positive cinema experience.

4.    Safety and Security:

·         Implement and enforce safety and security protocols, including emergency procedures.

·         Conduct routine safety inspections and address any safety concerns.

·         Ensure compliance with health and safety regulations.

5.    Inventory Management:

·         Assist in monitoring and managing inventory levels for concessions and supplies.

·         Conduct regular inventory counts to minimize waste and losses.

6.    Cash Handling and Reporting:

·         Handle cash and maintain cash registers with accuracy.

·         Prepare daily financial reports, including ticket and concession sales.

·         Assist in tracking revenue and expenses to support financial goals.

7.    Facility Maintenance:

·         Report maintenance and repair needs promptly to the Cinema Manager.

·         Ensure that seating, signage, and equipment are in good working order.

·         Assist in coordinating facility improvements and upgrades.

8.    Assist in Special Events and Promotions:

·         Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.

·         Assist in implementing strategies to attract and engage customers.

9.    Guest Relations:

·         Interact with customers and address their needs and feedback.

·         Assist in monitoring and responding to online reviews and social media comments.

Qualifications:

·         Graduation or equivalent; additional education or relevant training is a plus.

·         Previous experience in a cinema or entertainment environment is advantageous.

·         Strong interpersonal and communication skills.

·         Leadership and supervisory experience.

·         Cash-handling experience and basic financial acumen.

·         Knowledge of safety and security procedures.

·         Flexibility to work evenings, weekends, and holidays.

·         Attention to detail and ability to multitask in a fast-paced environment.

A Cinema Duty Manager plays a crucial role in supporting the Cinema Manager in the day-to-day operations of the movie theater. This position requires strong leadership skills, a customer-focused mindset, and the ability to effectively manage staff and operations to ensure a safe, enjoyable, and efficient cinema experience for patrons.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 5 years of experience.

More about this Duty Manager job

1. What is the eligibility criteria to apply for this Duty Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Duty Manager job?
   Ans: This Duty Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Duty Manager job?
   Ans: No, there is no fee applicable for applying this Duty Manager job and during the employment with the company, i.e., PVR INOX LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Duty Manager role?
   Ans: There is an immediate opening of 20 Duty Manager at PVR INOX LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Duty Manager job?
   Ans: This Duty Manager job has 09:00 सुबह - 06:00 शाम timing.