Assistant Store Incharge

Assistant Store Manager

Reporting to: Store Manager / Area Manager

KRA:

· Store Operations

· Sales & Budget

· Customer Service

· Billing & Cash Handling

· People Management & Training / Retention

Knowledge, Skills & Abilities:

· Effective communication & influencing skills.

· Ability to work in a Team.

· Excellent customer handling skills

· Customer Service orientation

Duties & Responsibilities:

· Reporting on time as per allocated shift.

· Adhering to all the SOPs at the outlet level

· Serving customers in a timely manner.

· Providing excellent customer service.

· Maintaining the outlet cleanliness & hygiene.

· Adhering to work timing & duty roaster assigned by the Store manager.

· Wearing the prescribed uniform while on duty.

· Adhering grooming & personal hygiene standards.

· Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order)

· Attending training sessions to grow knowledge of products and to develop customer service skills.

· Resolving phone, walk-in, mail, fax, and email customer inquiries. Identifying customer needs.

· Forwarding and escalating inquiries to relevant individuals and departments.

· Contacting customers to give them accurate feedback on the progress of their inquiries.

· Updating customer information as required.

· Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of items.

· Contribute ideas to resolve customer problems to improve productivity.

· Work within various teams to ensure outstanding customer service.

· Maintain broad knowledge of customer products and services.

· Participate in meetings and activities held to improve customer satisfaction and business performance.

Note: This list is indicative but not exhaustive. You may be assigned any other activity from time to time based on business requirements.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 4 years of experience.