Talent Acquisition Operations Specialist - HR

TA Operations - HR Responsibilities Key Responsibilities 1. Background Verification (BGV) Operations Manage end-to-end background verification processes for all new hires across business verticals. Coordinate with empaneled BGV vendors for timely initiation, tracking, escalation management, and closure. Ensure verification of education, employment, address, criminal checks, identity validation, and reference checks as per company policy. Monitor BGV turnaround time (TAT), discrepancies, red-flag cases, and exception approvals. Drive governance and compliance standards aligned with internal audit and legal requirements. Prepare periodic MIS dashboards and analytics on BGV status, aging, vendor performance, and risk indicators. Handle confidential and sensitive employee information with high integrity and data privacy compliance. 2. Pre-Medical Health Checkup (PMHC) Management Lead the operational management of pre-employment medical examinations for candidates. Coordinate with hospitals, diagnostic centers, and occupational health partners. Ensure medical appointments are scheduled within defined timelines for smooth onboarding. Monitor medical fitness reports, escalations, and special case handling in consultation with HR and medical teams. Maintain compliance with occupational health, safety, and company medical standards. Track PMHC completion metrics and improve candidate experience through process efficiency. 3. Onboarding Operations Manage end-to-end onboarding activities from offer acceptance to Day-1 joining. Ensure timely documentation, system updates, joining formalities, and induction coordination. Collaborate with HRBP, TA, IT, Admin, Payroll, Compliance, and Business stakeholders for seamless onboarding. Ensure all onboarding documentation complies with company policies and statutory requirements. Drive automation and process improvements in onboarding workflows and employee lifecycle management. Maintain onboarding SLAs and improve joining experience for new hires. 4. Stakeholder & Vendor Management Act as the primary point of contact for internal stakeholders and external service providers. Conduct regular governance reviews with BGV and medical vendors. Negotiate service standards, monitor vendor KPIs, and ensure operational efficiency. Partner with Talent Acquisition teams to support high-volume and critical hiring initiatives. 5. Process Excellence & Compliance Develop SOPs, operational controls, and process documentation. Drive continuous improvement initiatives, automation, and digitization of onboarding operations. Ensure compliance with labor laws, data privacy, information security, and audit requirements. Support internal and external audits related to onboarding, BGV, and medical compliance. Key Skills & Competencies Strong knowledge of Background Verification and onboarding operations Expertise in pre-employment medical processes and compliance Vendor management and stakeholder coordination Process governance and operational excellence HRMS / ATS / onboarding platform knowledge Analytical and MIS reporting capabilities Strong communication and escalation management skills High attention to detail and confidentiality handling Ability to manage high-volume operations and tight timelines Key Performance Indicators (KPIs) BGV completion TAT PMHC completion timelines Joining success rate Candidate onboarding experience score Vendor SLA adherence Compliance and audit closure rate Documentation accuracy and process efficiency Preferred Attributes Ability to work in a fast-paced, matrix organization Strong problem-solving and operational leadership skills Process automation and transformation mindset High ownership and execution orientation Experience in GCC/shared services environment preferred Qualifications Educational Qualification MBA / PGDM in Human Resources or equivalent Additional certifications in HR Operations / Compliance preferred Experience 10–15 years of experience in HR Operations, Talent Acquisition Operations, or Employee Lifecycle Management Minimum 5+ years managing BGV, onboarding, or shared services operations in a large organization/GCC environment Experience handling high-volume hiring operations preferred