Senior HR Manager

JOB SUMMARY

DIGI TJS is looking for an experienced and result-oriented Senior HR Manager with strong expertise in non-IT recruitment, particularly bulk hiring for voice-process positions.

The selected candidate will independently manage recruitment, job portals, onboarding, employee relations and day-to-day HR operations. The person must have proven experience recruiting Tele-callers, Telesales Executives, Customer Support Executives, Sales Executives, Team Leaders and other non-IT professionals.

KEY RESPONSIBILITIES

Recruitment and Talent Acquisition

• Manage the complete recruitment cycle—from manpower planning and sourcing to interviewing, selection and onboarding.

• Handle bulk hiring for voice-process, telecalling, telesales, customer-support and sales positions.

• Source candidates through Naukri, Foundit, Indeed, Apna, WorkIndia, LinkedIn and other recruitment platforms.

• Create, post and regularly optimise job advertisements to improve candidate quality and response rates.

• Conduct telephonic screening, HR interviews, candidate assessments and salary negotiations.

• Coordinate interviews with department heads and ensure timely selection and joining.

• Maintain an active candidate database for present and future hiring requirements.

• Organise walk-in interviews, recruitment drives, campus hiring and employee-referral programmes.

• Develop alternative recruitment sources to reduce dependency on paid job portals.

• Track offer acceptance, joining ratios, candidate dropouts and early attrition.

• Achieve monthly recruitment and joining targets within the required timelines.

Job Portal Management

• Independently manage the company’s employer accounts on major job portals.

• Search for suitable candidates using keywords, advanced filters and Boolean-search techniques.

• Monitor job postings, response quality, database usage and recruitment costs.

• Maintain proper records of subscriptions, job postings and candidate applications.

• Coordinate with job-portal relationship managers for database access, package utilisation and renewals.

• Ensure maximum value and return on investment from all recruitment portals.

HR Operations and Employee Management

• Manage employee onboarding, induction, documentation and verification.

• Prepare offer letters, appointment letters, confirmation letters, warning letters and other HR documents.

• Maintain employee attendance, leave, probation and personnel records.

• Address employee grievances, disciplinary matters and workplace concerns professionally.

• Support performance reviews, probation confirmations and salary revisions.

• Assist management in developing HR policies, salary structures and incentive plans.

• Conduct employee-engagement activities and take measures to reduce attrition.

• Manage resignations, exit formalities, clearance procedures and exit interviews.

• Ensure compliance with company policies, attendance standards and professional conduct.

REQUIRED SKILLS

• Strong experience in non-IT and bulk recruitment.

• Proven expertise in voice-process, telecalling, telesales or BPO hiring.

• Excellent knowledge of job portals and candidate-sourcing techniques.

• Strong communication, negotiation and interpersonal skills.

• Ability to manage multiple vacancies and recruitment targets simultaneously.

• Good knowledge of onboarding, HR policies, attendance and employee relations.

• Strong leadership, decision-making and problem-solving abilities.

• Proficiency in Microsoft Excel, Word and recruitment-tracking systems.

• Ability to work independently and take complete ownership of the HR function.

QUALIFICATIONS AND EXPERIENCE

• MBA or PGDM in Human Resources is preferred.

• Candidates with a bachelor’s degree and strong relevant experience may also apply.

• Minimum 3 years of experience in recruitment and HR operations.

• At least 1-2 years of experience in voice-process or non-IT recruitment.

• Previous experience leading an HR or recruitment team is preferred.

KEY PERFORMANCE INDICATORS

• Positions closed within the required timelines.

• Monthly recruitment and joining targets achieved.

• Offer-to-joining and candidate-retention ratios.

• Quality and performance of recruited employees.

• Reduction in early attrition and candidate dropouts.

• Effective utilisation of recruitment portals.

• Accuracy of HR documentation and reporting.

SALARY AND BENEFITS

• Annual CTC: ₹5,00,000

• Additional yearly bonus based on individual performance, recruitment achievements, employee retention and overall contribution to the organisation.

• Opportunity to lead and develop the company’s HR and recruitment function.

• Career-growth opportunities based on consistent performance.

PREFERRED CANDIDATE

We are looking for a proactive, accountable and target-oriented HR professional who understands the challenges of bulk recruitment. The candidate must be comfortable working in a fast-paced environment and should be capable of taking complete responsibility for recruitment and HR operations.

HOW TO APPLY

Interested candidates can share their updated resume with:

Email: hr@digitjs.com
Contact: 9900122223

• It is a Full Time Recruiter / HR / Admin job for candidates with 3 - 6+ years Experience.