Oversee daily operations to ensure smooth, efficient, and timely execution of business activities
Plan, coordinate, and monitor operational processes to meet organizational goals
Manage workforce planning, deployment, attendance, and productivity
Ensure compliance with company policies, statutory regulations, and labor laws
Coordinate with HR, Finance, Compliance, and Client teams for operational alignment
Monitor performance metrics and prepare regular operational reports
Identify process gaps and implement improvements to enhance efficiency and cost control
Handle client requirements, escalations, and service-level commitments
Supervise and guide site supervisors, team leads, and operational staff
Ensure proper documentation, record maintenance, and audit readiness
Manage vendor coordination and operational resources
Support budgeting, cost optimization, and resource utilization
Ensure health, safety, and quality standards are maintained at all locations