Key Responsibilities
Manage IT asset inventory (laptops, desktops, accessories, SIMs, etc.).
Handle asset allocation, recovery, and maintain asset records.
Provide first-level IT support for hardware, software, printers, and internet issues.
Install and configure operating systems, software, email accounts, and user access.
Coordinate repairs, warranty claims, and vendor support.
Maintain documentation, monthly reports, and ensure asset compliance.
Required Skills
Windows OS, MS Office, and basic networking knowledge.
Hardware and software troubleshooting.
IT asset management and documentation.
Proficiency in MS Excel and Google Sheets.
Good communication and multitasking skills.
Preferred Skills
Knowledge of Active Directory, Office 365/Google Workspace.
Experience with IT Asset Management tools.
Basic cybersecurity awareness.
KPIs
Accurate IT asset inventory.
Timely asset allocation and recovery.
Fast IT issue resolution.
Proper documentation with zero asset loss.