Learning Manager

Manager - KDNI - L&D Operations The L&D Operations Manager owns the global Learning & Development (L&D) service delivery within KPMG’s HR Shared Services—running L&D operations (e.g., onboarding, executing learning journeys, milestone programs, compliance training, and enterprise learning platforms). The role ensures consistent processes, data integrity, and employee experience across delivery centers and regions. Global L&D Service Delivery & Governance Own the global L&D service catalog (onboarding, compliance, milestone, leadership, microlearning) Establish and govern SOPs, SLAs, OLAs and RACI for consistent global delivery Ensure regional compliance while maintaining global standards Operations & Program Management Own end-to-end L&D operations: demand forecasting, capacity planning, scheduling, enrollments, certifications Manage delivery of global programs (leadership academies, milestone learning, mandatory training) including logistics, facilitator coordination, and learner communications with zero disruption and on-time execution Drive SLA adherence, backlog control and issue resolution Technology, Data & Reporting Manage enterprise learning platforms (LMS/LXP, virtual classrooms, content libraries) and ensure accurate session setup and tracking. Collaborate with technology teams and vendors for integrations, upgrades, and issue resolution. Develop dashboards and reports on utilization, completions & compliance Stakeholder, Vendor & Financial Management Act as the primary operations partner for HR, business and program owners Govern vendor performance, contracts and delivery SLAs Support budgeting, forecasting, and spend tracking; provide insights on cost efficiency and ROI. People Leadership & Continuous Improvement Lead global operations teams with clear productivity and quality targets Drive automation, self-service and process simplification through knowledge articles, chatbots, and guided workflows. Continuously improve learner experience using data and feedback Minimum 10 years of experience Proven experience in L&D Operations in a global or shared services environment Advanced proficiency in enterprise LMS/LXP platforms (e.g., Workday Learning, SuccessFactors, Cornerstone) and reporting tools (Excel, Power BI) Exceptional written and verbal communication skills, with ability to influence and collaborate across cultures Strong organizational, time management, and multitasking abilities. High level of integrity, confidentiality, and discretion in handling sensitive information. Attention to detail and a commitment to accuracy in all tasks and reports. Ability to work independently and as part of a team in a fast-paced environment. Bachelor’ s in Business, HR, Learning, Psychology, or related field Preferred: Master’s degree (MBA) in HR Experience Level Mid Level