HR Operations

Job Summary

We are looking for a highly organized HR Operations Executive who can manage team coordination, performance analysis, hiring, and operational monitoring across sales, technical support, production, and marketing departments.

The role focuses on business performance tracking and issue resolution using CRM systems and internal reports.

Key Responsibilities

1. Sales Performance Monitoring

• Analyze sales output vs leads provided using CRM.

• Track monthly and yearly performance against targets.

• Identify issues affecting sales productivity.

• Coordinate with sales team to improve results.

2. Technical Support Ticket Monitoring

• Monitor support tickets in CRM.

• Ensure timely resolution of client issues.

• Identify repeated technical problems and escalate them.

• Track software service contracts and renewal timelines.

3. Production Output Monitoring

• Monitor production or service output using CRM.

• Compare monthly and yearly production performance.

• Identify delays or inefficiencies and coordinate solutions.

4. Marketing Activity Coordination

• Track performance of:

  • SEO activities

  • Facebook Ads

  • Google Ads

• Monitor lead generation from marketing campaigns.

• Ensure marketing tasks are updated regularly.

5. Hiring & Manpower Planning

• Identify manpower shortages in departments.

• Coordinate recruitment process:

  • Job posting

  • Screening

  • Interview scheduling

• Maintain manpower planning records.

6. Replacement & Backup Planning

• Prepare replacement plans for critical positions.

• Ensure business continuity if any employee leaves.

7. Office Coordination & Issue Resolution

• Resolve internal coordination issues between departments.

• Handle operational issues affecting workflow.

• Maintain smooth office operations.

8. Meetings & Business Planning

• Schedule and organize:

  • Weekly performance meetings

  • Monthly target review meetings

• Prepare meeting agendas and summaries.

• Assist management in 6-month and 1-year business planning.

Required Skills

• Strong analytical and coordination skills

• Ability to work with CRM and data reports

• Good communication and problem-solving ability

• Strong organizational and planning skills

• Ability to handle multiple departments

Preferred Qualifications

• Bachelor’s or Master’s degree in HR / Business Administration

• 2–5 years experience in HR Operations / Business Coordination

• Experience working with CRM systems and reporting

Key Performance Indicators (KPI)

• Sales performance reporting accuracy

• Support ticket resolution monitoring

• Hiring turnaround time

• Operational issue resolution efficiency

• Marketing activity tracking and reporting

• It is a Full Time Recruiter / HR / Admin job for candidates with Freshers.