Team Leadership & Supervision
Lead, mentor, and motivate a team to achieve KPIs and SLAs.
Allocate daily tasks, monitor productivity, and ensure smooth workflow.
Conduct regular team meetings and performance reviews.
Operations Management
Oversee daily operations to ensure compliance with company policies and standards.
Track and analyze operational performance metrics.
Identify bottlenecks and implement solutions for process efficiency.
Client & Stakeholder Management
Act as a point of contact for clients/stakeholders regarding operational issues.
Ensure service delivery aligns with client expectations.
Prepare and share periodic reports with management and clients.
Process Improvement & Compliance
Monitor and improve operational processes for better efficiency and cost-effectiveness.
Ensure compliance with company policies, industry regulations, and safety standards.
Implement best practices and support continuous improvement initiatives.
People Development
Train and develop team members on processes, tools, and soft skills.
Manage employee engagement, conflict resolution, and attrition.
Support succession planning and employee career growth.
Reporting & Documentation
Maintain accurate reports on team performance, attendance, and productivity.
Share weekly/monthly operational reports with management.
Document SOPs, risk assessments, and improvement plans.