HR/Admin HR Head

Head – Human Resources | QSR

Experience: 15+ years
Industry: QSR / Restaurants / Retail / Hospitality
Location: [Location]
Reports to: CEO / MD / CHRO

Role Summary
Lead the complete HR function for a high-growth QSR business, partnering with the leadership team to build a high-performance, employee-centric organization across restaurants, corporate office, and support functions.

Key Responsibilities

• Develop and execute the HR strategy and people roadmap aligned with business growth plans.

• Own manpower planning for new store openings, existing restaurants, corporate office, and regional operations.

• Build strong talent acquisition and frontline hiring strategies to support rapid expansion.

• Drive employee retention, engagement, culture, and employee experience across the restaurant network.

• Design and implement performance management, KRAs, incentives, and career progression frameworks.

• Lead learning & development, including restaurant leadership, store managers, and frontline capability building.

• Own compensation, benefits, payroll governance, and sales/store incentive structures.

• Ensure compliance with applicable labour laws, statutory requirements, POSH, and HR policies.

• Develop succession planning and leadership pipelines for critical roles.

• Partner with Operations to improve productivity, absenteeism, attrition, and manpower costs.

• Establish HR dashboards and analytics covering attrition, hiring TAT, manpower productivity, engagement, and cost.

• Lead HR transformation through HRIS, automation, digital recruitment, and data-driven decision making.

• Build and strengthen organizational culture, values, communication, and change-management initiatives.

• Manage employee relations and resolve complex people-related issues across multiple locations.

• Lead and develop the HR team, including regional HR and restaurant HR teams.

Ideal Candidate

• 15+ years of progressive HR experience, preferably with significant exposure to QSR, hospitality, retail, FMCG, or other high-volume frontline businesses.

• Strong experience managing large, geographically dispersed frontline workforces.

• Proven track record in high-growth / multi-unit / multi-location organizations.

• Strong understanding of talent acquisition, HR operations, ER, L&D, C&B, performance management, and labour compliance.

• Commercially strong HR leader who understands store economics, productivity, and business P&L.

• Excellent stakeholder-management and leadership skills.

• MBA/PGDM in HR preferred.

Key Success Metrics

• Frontline attrition reduction

• Manpower cost as % of sales

• Hiring TAT and joining ratio

• Store manpower productivity

• Employee engagement

• Internal promotions and succession readiness

• Training effectiveness

• HR compliance

• HR technology adoption

• It is a Full Time Recruiter / HR / Admin job for candidates with 6+ years of experience.