HR Head

The HR Head will be a strategic and operational leader responsible for end-to-end HR management along with operational oversight. The role requires strong expertise in bulk hiring, HR compliances, labour laws, policy revision, vendor management, budgeting, client coordination, and team handling, particularly within the security services/manpower industry. The incumbent will act as a bridge between management, operations, clients, and the workforce to ensure smooth 24×7 service delivery.

Key Responsibilities

1. HR Leadership & Operations Oversight

• Lead and manage overall HR operations across all locations.

• Ensure seamless coordination between HR, Operations, Accounts, and Site Teams.

• Support operational leadership in manpower deployment, replacement, and workforce continuity.

• Monitor attendance, attrition, productivity, and discipline across sites.

2. Bulk Hiring & Manpower Planning

• Plan and execute bulk hiring for security guards, supervisors, and operational staff.

• Develop strong sourcing channels including vendors, local networks, referrals, and agencies.

• Ensure quick onboarding, documentation, background verification, and deployment.

• Maintain manpower buffer for emergency and replacement requirements.

3. HR Compliance & Labour Laws

• Ensure full compliance with applicable labour laws including PF, ESI, Minimum Wages, Bonus, Gratuity, CLRA, Shops & Establishment, and other statutory requirements.

• Handle labour inspections, audits, and statutory reporting.

• Keep management informed of legal changes and risk areas.

• Ensure zero non-compliance penalties through proactive controls.

4. Policy Formulation & Revision

• Draft, review, revise, and implement HR policies, SOPs, and manuals.

• Align policies with statutory norms, client requirements, and company objectives.

• Ensure uniform implementation of policies across all regions and sites.

5. Team Handling & Leadership

• Lead, mentor, and develop HR and operational teams.

• Define roles, KRAs, and performance benchmarks for team members.

• Ensure accountability, discipline, and performance-driven culture.

6. Client Interaction & Meetings

• Participate in client meetings related to manpower, compliance, billing support, and service quality.

• Address client concerns related to HR, discipline, attendance, and statutory matters.

• Support business retention and long-term client relationships.

7. Vendor & Contractor Management

• Manage recruitment vendors, manpower suppliers, and statutory consultants.

• Evaluate vendor performance, cost efficiency, and compliance adherence.

• Negotiate commercial terms and ensure service-level compliance.

8. Budgeting & Cost Control

• Prepare and manage HR and manpower budgets.

• Calculate manpower costing, wages, statutory components, and margins.

• Support management in pricing, cost optimization, and profitability analysis.

9. Payroll & MIS Oversight

• Oversee payroll inputs, validation, and timely salary disbursement.

• Review HR MIS reports on hiring, attrition, compliance, costs, and productivity.

• Present data-driven insights to management for strategic decisions.

Key Skills & Competencies

• Strong command over security services / manpower operations.

• In-depth knowledge of labour laws & statutory compliance.

• Proven experience in bulk hiring & large workforce management.

• Excellent leadership, negotiation, and client-handling skills.

• Strong analytical ability for budgeting and cost calculations.

• Ability to work in a high-pressure, 24×7 operational environment.

Qualification & Experience

• MBA / PGDM in HR or equivalent qualification.

• 10–15 years of experience, preferably in Security Services / Facility Management / Manpower Industry.

• Demonstrated experience managing multi-location operations and large teams.

Key Performance Indicators (KPIs)

• Timely manpower deployment and vacancy closure.

• Statutory compliance with zero penalties.

• Attrition control and manpower stability.

• Budget adherence and cost optimization.

• Client satisfaction and retention.

• It is a Full Time Recruiter / HR / Admin job for candidates with 6+ years of experience.