KRAs - City Leads (Express Stores)
1. Workforce Planning:
● Track daily approved headcount movement and develop actionable hiring and reallocation plans.
● Identify overhired and underhired stores, reallocating manpower to optimize resource usage and minimize fresh hiring.
● Reallocate ERT manpower efficiently to meet store-level requirements.
● Ensure 100% manpower availability during peak business periods and special events.
2. Hiring and Workforce Optimization:
● Coordinate with vendors to ensure timely hiring of contractual employees, with all requisitions for your city/ cluster should be closed within 48–72 hours, ensuring the workforce meets the company standard in skills and experience.
● Explore alternative hiring sources such as referrals, BTL activities, and other innovative approaches to expand the candidate pool.
● Leverage the NAPS to control hiring costs and optimize workforce expenses.
3. Vendor Management:
● Identify and onboarding reliable recruitment agencies in collaboration with the central procurement + GRC team, ensuring compliance with legal and company policies before onboarding vendors.
● Track vendor performance around key metrics like fulfillment rate, attrition, quality of manpower and hiring turnaround time.
4. Data & Reporting:
● Providing the central payroll team with necessary payroll inputs, including attendance corrections, arrear details, and incentive updates.
● Reviewing the pay register and identifying any discrepancies for resolution.
● Maintain up-to-date employee databases, ensuring data accuracy and consistency across platforms.
● Generate and share detailed reports on attrition, absenteeism, and hiring metrics with leadership.
5. Attrition and Absenteeism Control:
● Maintain city-level/cluster-level attrition below 10% and absenteeism below 7%.
● Identify key causes of attrition and absenteeism and implement measures to address them effectively.
● Plan and execute incentive programs or other strategies to reduce attrition and absenteeism rates.
● Conduct exit interviews and share insights with leadership for process improvements.
6. Stakeholder Connect:
● Conduct regular interactions with cluster managers, SMs/ASMs, and operations heads to address hiring and employee-related concerns.
● Proactively build trust and strengthen relationships with key stakeholders to ensure seamless operational support.
● Act as a mediator between stakeholders and employees to address grievances effectively.
7. Governance and SOP Adherence:
● Oversee adherence to set SOPs for WDP, hiring, onboarding, and internal promotion cases.
● Manage labor notice correspondence and update the central team on closures.
● Ensure timely deactivation of off-roll email IDs in coordination with TSG.
● Regularly audit processes to ensure alignment with internal policies and external compliance standards.
8. Other Responsibilities:
● Obtain necessary approvals from Ops Heads or RHs for salary arrears, OT cases, and related matters.
● Plan and execute initiatives to strengthen internal communication and collaboration across teams.
● Conduct a monthly HR help desk across all stores to resolve contractual employees' concerns regarding salary, compliance, and workplace-related issues.
● Organise monthly birthday celebrations and other employee engagement initiatives.