Facility Manager

1. Job Purpose

BPMV Business Solution Pvt. Ltd. is seeking an experienced, responsible, and result-oriented Facility Manager to oversee day-to-day facility management operations at various client sites.

The Facility Manager will be responsible for ensuring efficient service delivery, manpower management, client satisfaction, operational compliance, cost control, and the smooth functioning of housekeeping, security coordination, maintenance, and other facility support services.

The candidate should possess strong leadership, communication, problem-solving, and client relationship management skills.

2. Key Roles & Responsibilities

A. Facility Operations Management

• Manage daily facility management operations at assigned client locations.

• Ensure smooth functioning of housekeeping, security coordination, maintenance, and support services.

• Conduct regular site inspections to maintain service quality and operational standards.

• Ensure proper upkeep, cleanliness, hygiene, and safety of client premises.

• Monitor preventive maintenance schedules and coordinate breakdown maintenance.

• Ensure compliance with agreed Service Level Agreements (SLAs) and contractual obligations.

• Develop and implement Standard Operating Procedures (SOPs) and operational checklists.

B. Manpower & Staff Management

• Supervise housekeeping staff, supervisors, security personnel (in coordination with the security team), technicians, and other facility support staff.

• Prepare and monitor duty rosters, attendance, shift schedules, and manpower deployment.

• Ensure availability of manpower as per client requirements and contractual commitments.

• Coordinate recruitment, replacement, onboarding, and training of deployed staff with the HR department.

• Monitor staff discipline, grooming, uniforms, punctuality, and professional conduct.

• Handle employee grievances and resolve operational manpower issues.

• Conduct regular team briefings, performance reviews, and training sessions.

C. Client Relationship Management

• Act as the primary point of contact for assigned facility management clients.

• Maintain professional relationships with clients and their representatives.

• Conduct regular client meetings to review service performance.

• Address client complaints, operational concerns, and service-related issues promptly.

• Ensure timely resolution of complaints and maintain high client satisfaction.

• Identify opportunities for additional services, contract renewals, and business expansion.

• Coordinate with senior management on client feedback and service improvement initiatives.

D. Security & Safety Coordination

• Coordinate with security supervisors and security operations teams to maintain effective security arrangements.

• Monitor security manpower deployment and adherence to site instructions.

• Ensure emergency response procedures, fire safety protocols, and evacuation plans are followed.

• Coordinate incident reporting and corrective action with the concerned departments.

• Support implementation of workplace health, safety, and security standards.

E. Housekeeping & Maintenance Supervision

• Monitor daily housekeeping activities and cleaning standards.

• Ensure proper use and availability of cleaning materials, equipment, machinery, and consumables.

• Supervise periodic deep cleaning, pest control, waste management, and sanitation activities.

• Coordinate electrical, plumbing, HVAC, and other maintenance services where included in the client contract.

• Ensure maintenance complaints are resolved within agreed timelines.

• Monitor inventory, equipment condition, and material consumption.

F. Statutory Compliance & Documentation

• Coordinate with HR and compliance teams to ensure adherence to applicable labour laws, PF, ESI, minimum wages, and other statutory requirements.

• Ensure maintenance of employee attendance, deployment records, training registers, and site documentation.

• Support compliance with applicable safety, security, and facility management regulations.

• Coordinate documentation required for client audits and inspections.

• Ensure all operational reports and compliance records are maintained accurately.

G. Cost Control & Vendor Management

• Monitor site operating expenses and manpower costs against approved budgets.

• Control wastage of consumables, materials, and resources.

• Coordinate with approved vendors for maintenance, housekeeping materials, equipment, and support services.

• Verify vendor service quality and submitted bills.

• Assist the accounts department with attendance verification, billing inputs, and invoice-related clarifications.

• Recommend cost-saving measures without compromising service quality.

H. Reporting & Management Coordination

• Prepare daily, weekly, and monthly operational reports.

• Submit manpower attendance, site inspection reports, client feedback, and incident reports.

• Monitor operational performance against agreed KPIs.

• Escalate critical issues to senior management on time.

• Participate in operational review meetings and implement corrective actions.

• Support mobilization and smooth takeover of new client sites.

3. Qualification & Experience

Educational Qualification

• B Tech in Electrical / Electronics

• Additional certification in safety, housekeeping, or facility operations will be an advantage.

Experience

• Minimum 5–8 years of relevant experience in Facility Management, Integrated Facility Services, Housekeeping Operations, or a similar service industry.

• At least 2–3 years of experience in a supervisory or managerial role.

• Experience managing multiple client sites and outsourced manpower is preferred.

• Prior experience in a security and facility management service provider company will be an added advantage.

4. Required Skills & Competencies

• Strong leadership and team management skills.

• Excellent client handling and interpersonal communication.

• Knowledge of facility management and housekeeping operations.

• Understanding of security operations and safety procedures.

• Manpower planning, deployment, and attendance management.

• Knowledge of statutory labour compliance requirements.

• Ability to manage multiple client sites and operational priorities.

• Good problem-solving, decision-making, and conflict-resolution skills.

• Proficiency in MS Excel, MS Word, email communication, and MIS reporting.

• Strong vendor coordination, cost control, and service delivery skills.

• Ability to work under pressure and respond to operational emergencies.

5. Key Performance Indicators (KPIs)

The Facility Manager's performance will be evaluated on:

1. Client satisfaction and complaint resolution.

2. Manpower availability and deployment efficiency.

3. Compliance with SLAs and service quality standards.

4. Housekeeping, maintenance, and site inspection performance.

5. Employee discipline, attendance, and retention.

6. Statutory and operational compliance.

7. Timely submission of reports and billing inputs.

8. Operational cost control and resource utilization.

9. Client contract retention and service improvement.

10. Timely closure of audit observations and corrective actions.

6. Authority & Accountability

• Responsible for overall facility management operations at assigned sites.

• Authorized to supervise site teams and allocate operational responsibilities.

• Accountable for service quality, manpower discipline, and client satisfaction.

• Responsible for escalating major operational, financial, safety, or compliance issues.

• Required to obtain management approval for expenses, additional manpower, and contractual changes beyond delegated authority.

7. Working Conditions

• Must be willing to travel frequently to client locations.

• Should be available to handle operational emergencies and urgent client requirements.

• Must maintain professional appearance, discipline, confidentiality, and ethical conduct.

• Should be flexible regarding working hours depending on site requirements.

8. Expected Outcomes

The Facility Manager is expected to ensure efficient facility operations, uninterrupted service delivery, disciplined manpower, strong client relationships, statutory compliance, and profitable operations while maintaining the professional standards and reputation of BPMV Business Solution Pvt. Ltd.

• It is a Full Time Recruiter / HR / Admin job for candidates with 5 - 6+ years Experience.