Background Verification Officer

Officer Responsibilities Key Responsibilities 1. End-to-End BGV Operations Manage the complete background verification lifecycle for hires across 25+ business units. Ensure timely initiation, tracking, completion, and closure of BGV cases as per defined TATs. Coordinate with TA Leads and BUHR teams to align BGV activities with hiring plans and DOJ timelines. Ensure accurate documentation, compliance checks, and resolution of discrepancies before onboarding clearance. 2. Vendor Management & SLA Governance Act as the primary SPOC for BGV vendors. Monitor vendor performance against SLAs, quality benchmarks, and TATs. Conduct periodic performance reviews, audits, and data validations. Drive corrective actions and support contract governance in coordination with the TA Enablement Manager. 3. Stakeholder & Escalation Management Handle BGV-related escalations from candidates, TA teams, BUHR, and vendors. Investigate adverse findings, red flags, and exceptions, and recommend actions in line with policy. Provide status updates, communication, and resolution timelines to stakeholders. Behavioral Competencies Employee Development Entrepreneurial Mind-set Innovation Focus Outcome Orientation Stakeholder Partnering Strategic Orientation Team Orientation Transformation Mind-set Technical Competencies Communication Skills Advanced Excel Skills MS Office Power BI Skills Qualifications Qualification & Experience Graduate in any discipline. Strong Excel and analytical skills.