Administrative Assistant

– Administrative HeadPosition Title: Administrative Head

Department: Administration

Reports To: Higher Management

Direct Reportees: Administrative Associate, Administrative Executive

Location: Bangalore, Karnataka

Employment Type: Full-Time

1. Role OverviewThe Administrative Head will oversee administration, HR functions, and accounts coordination to ensure operational efficiency, compliance, financial discipline, and workforce management.

2. Key

Responsibility AreasA.

Administration Management1.     Oversee daily office administration and operations

2.     Ensure smooth lead handover and deployment coordination

3.     Maintain documentation accuracy and compliance

4.     Handle client escalations and quality monitoring

5.     Prevent Lead loss

B. Human

Resource Management1.     Oversee recruitment and onboarding

2.     Manage attendance and performance tracking

3.     Implement retention and disciplinary strategies

4.     Coordinate staff training and development

C. Accounts

& Financial Coordination1.     Monitor billing and invoice generationi

2.     Track receivables and collections

3.     Coordinate salary disbursement

4.     Provide financial reporting support

3. Key

Performance Indicators (KPIs)1.     Service deployment turnaround time

2.     Internal tasks Completion TAT

3.     Employee retention rate

4.     Collection efficiency ratio

5.     Client satisfaction score

6.     Operational compliance rate

4.

Qualifications & Experience1.     Bachelor’s Degree

2.     3–5 years experience in Administration /Operations / Sales / HR

5. Required

Skills1.     Strong leadership and team management

2.     Excellent communication and decision-making skills

3.     Process implementation and financial awareness

4.     Conflict resolution and documentation expertise

6. Compensation

& Benefits1.     Fixed Salary

2.     Performance Incentives

3.     Quarterly Bonus

4.     Growth-based increments

5.     Rewards & Recognitions

6.     Career Growth

• It is a Full Time Recruiter / HR / Admin job for candidates with 3 - 6+ years Experience.