Salon Receptionist

We are looking for a welcoming, organized, and polished Salon Receptionist to serve as the face of our establishment. In this role, you will be the first point of contact for our valued clients, setting the tone for a luxurious, seamless, and professional guest experience from the moment they walk through our doors or call us.

The ideal candidate combines exceptional customer service skills with sharp administrative abilities, capable of managing a fast-paced front desk, coordinating high-volume appointment schedules, and maintaining a serene, upscale environment.

Key Responsibilities

1. Client Greeting & Hospitality

Welcome every client warmly, professionally, and promptly upon arrival, offering refreshments and ensuring they feel comfortable and attended to.

Maintain a high standard of personal grooming and professional presentation that reflects the luxury aesthetic of our brand.

Handle client inquiries, special requests, and feedback with grace, empathy, and discretion, escalating any concerns to management immediately.

2. Appointment Scheduling & Calendar Management

Manage multi-stylist appointment books efficiently, optimizing daily schedules to maximize efficiency and revenue.

Schedule, reschedule, and cancel appointments via phone, walk-ins, and social media channels.

Coordinate client waitlists and manage reminder notifications (SMS/calls) to minimize last-minute cancellations and no-shows.

3. Front Desk & Administrative Operations

Manage incoming phone calls, direct inquiries to appropriate staff members, and take accurate, detailed messages.

Oversee point-of-sale (POS) transactions, process client payments securely, issue accurate receipts, and balance daily cash drawers and digital ledgers at shift close.

Maintain inventory levels of front-desk stationery, marketing collateral, client refreshment supplies, and retail display accessories, notifying management when reordering is required.

4. Retail & Service Coordination

Assist clients with product inquiries, educate them on home-care regimens, and actively promote retail merchandise to support branch sales targets.

Coordinate seamlessly with hair stylists, aestheticians regarding client arrivals, service timing adjustments, and special requirements.

Ensure the reception area, retail shelves, and waiting lounge remain immaculate, organized, and sanitized throughout the day.

Required Qualifications & Skills

Experience: Minimum 1–2 years of experience in customer service, hospitality, or front-desk administration—receive prior preference. Freshers are also welcome if she'll be confident with the job description.

Communication: Exceptional verbal and written communication skills with a clear, pleasant phone etiquette and professional demeanor.

Tech-Savviness: Proficiency in digital messaging and media platforms.

Multitasking: Proven ability to remain calm, focused, and organized under pressure during peak operational hours.

Time Management: Strong punctuality, reliability, and the ability to prioritize tasks independently.

Working Conditions & Expectations

Work Environment: Upscale, fast-paced retail salon and studio environment.

Schedule: Requires flexibility to work on weekends, and holidays, as these are peak operational periods for the beauty industry.

Dress Code: Business professional or chic, stylish attire in alignment with salon branding guidelines.

• It is a Full Time Receptionist job for candidates with 0 - 4 years of experience.