Receptionist/Sales Executive

JOB DESCRIPTION

Receptionist / Patient Care & Telecalling Executive

Organization: Tarunveda Ayurveda Hospital

Department: Front Office / Patient Care

Position: Receptionist + Telecalling Executive

Job Type: Full Time

Job Objective

We are looking for a smart, confident and patient-friendly Receptionist / Telecalling Executive who can manage the hospital reception, handle patient calls and follow-ups, assist in appointment bookings and contribute towards patient conversion and hospital sales.

Key Responsibilities

1. Reception & Front Desk

• Welcome and attend patients professionally.

• Handle patient registration and appointments.

• Coordinate patient flow with doctors and hospital staff.

• Maintain patient records and daily reception activities.

• Handle WhatsApp enquiries and patient communication.

2. Patient Calling & Follow-up

• Handle inbound and outbound patient calls.

• Call new enquiries/leads and understand their requirements.

• Explain basic information about hospital services and treatments.

• Follow up with interested patients.

• Confirm appointments and send appointment reminders.

• Maintain daily calling and follow-up records.

• Reconnect with previous patients for follow-up visits.

3. Patient Counselling & Sales

• Explain hospital services and treatment packages politely.

• Convert genuine patient enquiries into doctor consultations and hospital visits.

• Follow up on treatment enquiries and pending leads.

• Inform patients about ongoing hospital offers/packages.

• Coordinate with doctors for patient conversion.

• Maintain enquiry → consultation → treatment conversion records.

• Encourage satisfied patients for reviews and future follow-ups.

Required Skills

• Excellent Hindi communication and basic/good English communication.

• Confident and polite telephone conversation skills.

• Previous telecalling/calling experience preferred.

• Healthcare/medical field experience will be an advantage.

• Good convincing and counselling skills.

• Basic computer knowledge.

• Good follow-up and conversion skills.

• Positive attitude and professional appearance.

• Comfortable with calling targets and follow-ups.

Preferred Candidate Profile

Experience: 1–3 years preferred

Preferred background: Hospital / Clinic / Healthcare / Telecalling / Patient Counselling

Candidates with medical/healthcare field experience and strong telecalling skills will be given preference.

Key Performance Indicators (KPI)

• Daily inbound & outbound calls

• Follow-ups completed

• Appointment bookings

• Enquiry-to-consultation conversion

• Consultation-to-treatment conversion

• Patient retention/follow-up

• Patient satisfaction

• Daily calling & lead report

Ideal Candidate

“Good communication + patient handling + strong calling skills + follow-up ability + basic sales/conversion skills.”

Salary: As per experience and interview

Location: Tarunveda Ayurveda Hospital

Employment: Full Time

• It is a Full Time Receptionist job for candidates with 2 - 4 years of experience.