Gym Receptionist – Job Description
Position: Gym Receptionist
Job Type: Full-time / Part-time
Job Responsibilities
- Welcome and assist gym members and visitors professionally.
- Handle member registrations, renewals, and enquiries.
- Explain gym memberships, packages, offers, and facilities.
- Manage front-desk calls, WhatsApp messages, and customer queries.
- Maintain member records and basic billing/payment information.
- Schedule appointments, personal training sessions, and classes when required.
- Coordinate with trainers and gym management.
- Keep the reception area clean, organized, and welcoming.
- Follow up with leads and potential members.
- Handle customer complaints politely and escalate issues when necessary.
- Promote gym memberships, personal training, and additional services.
Requirements
- Good communication and customer-service skills.
- Basic computer knowledge.
- Pleasant personality and professional appearance.
- Ability to handle customers confidently.
- Previous gym/reception experience is preferred but not mandatory.
- Knowledge of English and local languages is an advantage.
Working Hours
Flexible shifts, including weekends and holidays as required.