Receptionist/Sales Executive

Role summary

You are the first point of contact for CareCove—handling calls, emails, WhatsApp messages, walk-ins, and inquiries—while supporting office operations and lead handling. This role directly impacts trust, conversions, and operational smoothness.

Key objectives

• Ensure warm, professional, empathetic interactions

• Capture, qualify, and route inbound leads correctly

• Maintain discipline and efficiency in office operations

• Support BD and care operations with accurate information flow

• Be a dependable anchor for day-to-day office functioning

Key responsibilities

• Answer incoming calls promptly and professionally; respond to WhatsApp, website inquiries, and emails

• Greet visitors and families courteously; maintain a calm, reassuring tone

• Ask structured qualifying questions (senior profile, service need, urgency, decision maker) and record accurately in a lead register/CRM

• Categorize leads (hot/warm/cold); schedule follow-ups/consultations for the BD Lead; ensure no lead is missed

• Explain services at a high level (training provided); share brochures/next steps; set up appointments/home visits

• Manage daily office routines; visitor logs; vendors; supplies; courier; basic documentation and filing

• Maintain daily logs (calls, leads, follow-ups, appointments) and share summaries; flag recurring questions/concerns

• Support BD + Operations teams with tracking, scheduling coordination, client communication, and documentation

Ideal candidate profile

Experience:

2–5 years as inside sales/office admin/customer support. Service org experience (healthcare/clinics/diagnostics/real estate/hospitality) preferred. Strong call handling and inquiry management required.

Skills & competencies

• Excellent spoken Bengali (mandatory), plus English and Hindi

• Polite phone etiquette and calm handling of multiple tasks

• Basic computer skills: Word/Excel, WhatsApp Web, email

• Strong listening, note-taking, attention to detail, and follow-through

• Good-to-have: CRM exposure, WhatsApp-based customer workflows, comfort with sensitive conversations

KPIs

• Call response rate and missed-call percentage

• Accuracy/completeness of lead data

• Lead follow-up timeliness

• Appointment conversion support

• Office operational smoothness and team feedback

Compensation & growth

Competitive salary aligned with Kolkata market standards. Growth paths: Senior Office Executive, Operations Coordinator, Client Relationship Executive.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.