Minimum office attendance should be 95%
2 Candidate is responsible for the NPS score target as per RIPL
Checking and monitoring the cleanliness of housekeeping in all reception areas/Customer
Lounge
4 Greeting to all reported customers, guiding them to wait if service advisors are busy.
s Maintaining the Service Tracker at the vehicle reception ofthe reported customer
6 Preparations of the repair order bunch/ICM consultations
7 My Renault Download in customer mobile; Penetration target-35%
8 Collect Instant feedback & punch in DMS and IFC tab, and take customer lounge feed back
9 Repair Order verifications
10 Additional SDR data calling
11 Sharing of reports
12 Maintaining the KPI's as per the Care 2.0 target for IFC, MYR